topic Pair viewing card in Sky Q

Pair viewing card

Maria1964_ — Sun, 13 Sep 2026 12:03:52 GMT

My replacement sky box won't pair to the viewing card

Re: Pair viewing card

MightyQuinn — Sun, 13 Sep 2026 14:26:24 GMT

Hi @Maria1964_ Any error messages? Is the new Sky Q box connected to the internet?

Re: Pair viewing card

Laing1 — Mon, 14 Sep 2026 17:05:05 GMT

@Maria1964_ wrote:

My replacement sky box won't pair to the viewing card

@Maria1964_ how are you try ?

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet if you have not done so