https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/5368991#M744941 <P>I have received the packaging to return my sky Q box. It says on there to wait for an email from them before returning it? Did anyone else have to do that or did you just send in back in the return box? Tia</P> Sat, 12 Sep 2026 16:35:03 GMT LGriffiths1 2026-09-12T16:35:03Z https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/5368991#M744941 <P>I have received the packaging to return my sky Q box. It says on there to wait for an email from them before returning it? Did anyone else have to do that or did you just send in back in the return box? Tia</P> Sat, 12 Sep 2026 16:35:03 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/5368991#M744941 LGriffiths1 2026-09-12T16:35:03Z https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/5368992#M744942 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4431805">@LGriffiths1</a>&nbsp; &nbsp;Any chance of an image of what you are seeing. Just make sure that no personal information or account numbers are showing.</P> Sat, 12 Sep 2026 16:39:11 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-equipment/m-p/5368992#M744942 MightyQuinn 2026-09-12T16:39:11Z