https://helpforum.sky.com/t5/Sky-Q/Q-Box-Glitch/m-p/5368655#M744912 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780955">@Tadworth</a>&nbsp;wrote:<BR /><P>I would like to discuss an engineer coming out to replace the Q box.</P><HR /></BLOCKQUOTE><P>Best to call Sky.&nbsp; We're other customers here and cannot arrange that.</P><P>&nbsp;</P><P>Box swaps are usually done by courier.&nbsp; Remember to remove your viewing card before swapping.</P> Sat, 12 Sep 2026 09:41:13 GMT PandJ2020 2026-09-12T09:41:13Z https://helpforum.sky.com/t5/Sky-Q/Q-Box-Glitch/m-p/5368610#M744909 <P>My Q box seems to have a technical glitch in its software, frequently my Q box fails to work correctly, picture freeze, no sound or no functionality, and a message stating that the programme hasn’t recorded and to update my subscription, when I have a subscription. In order to correct this issue, I have to turn everything off and reset it, I would like to discuss an engineer coming out to replace the Q box.</P> Sat, 12 Sep 2026 08:50:19 GMT https://helpforum.sky.com/t5/Sky-Q/Q-Box-Glitch/m-p/5368610#M744909 Tadworth 2026-09-12T08:50:19Z https://helpforum.sky.com/t5/Sky-Q/Q-Box-Glitch/m-p/5368655#M744912 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780955">@Tadworth</a>&nbsp;wrote:<BR /><P>I would like to discuss an engineer coming out to replace the Q box.</P><HR /></BLOCKQUOTE><P>Best to call Sky.&nbsp; We're other customers here and cannot arrange that.</P><P>&nbsp;</P><P>Box swaps are usually done by courier.&nbsp; Remember to remove your viewing card before swapping.</P> Sat, 12 Sep 2026 09:41:13 GMT https://helpforum.sky.com/t5/Sky-Q/Q-Box-Glitch/m-p/5368655#M744912 PandJ2020 2026-09-12T09:41:13Z