topic No Internet in Sky Q https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368294#M744873 <P>Hi</P><P>My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine</P><P>Any advice&nbsp;</P> Fri, 11 Sep 2026 15:29:03 GMT Paul+B242 2026-09-11T15:29:03Z No Internet https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368294#M744873 <P>Hi</P><P>My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine</P><P>Any advice&nbsp;</P> Fri, 11 Sep 2026 15:29:03 GMT https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368294#M744873 Paul+B242 2026-09-11T15:29:03Z Re: No Internet https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368307#M744877 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3555257">@Paul+B242</a>&nbsp;wrote:<BR /><P>Hi</P><P>My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine</P><P>Any advice&nbsp;</P><HR /></BLOCKQUOTE><P>Have you done an internet reset on your Sky Q?</P> Fri, 11 Sep 2026 15:45:30 GMT https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368307#M744877 Invisiblename 2026-09-11T15:45:30Z Re: No Internet https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368394#M744891 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3555257">@Paul+B242</a>&nbsp;wrote:<BR /><P>Hi</P><P>My internet connection was working perfectly with a virgin media router, but I've now switched to Rise Broadband and I can't get my sky q box to connect to the internet using wired or WiFi..I know nothing is wrong with router as I get WiFi on my phone and wired connections to Xbox and PS5 work fine</P><P>Any advice&nbsp;</P><HR /></BLOCKQUOTE><P>What type broadband hub have you now got, would be the latest type with WiFi 7?</P> Fri, 11 Sep 2026 17:59:03 GMT https://helpforum.sky.com/t5/Sky-Q/No-Internet/m-p/5368394#M744891 DaveDrizen 2026-09-11T17:59:03Z