topic Re: Fast fire in Sky Q

Fast fire

WoodyDaave — Fri, 11 Sep 2026 13:28:04 GMT

We have recently been updated to FF in our area and our landline doesn't work. Advice is plug phone into back of router, but we don't have a BT socket on our router. We upgraded Sky a few years ago and were sent a Sky Q router, which we didn't install as we didn't need to. We still have the Q router. In the Q box, a new micro filter was included which has a BT socket and a hub socket. Is the simple solution just use that filter and plug both hub and phone in?

Re: Fast fire

TimmyBGood — Fri, 11 Sep 2026 13:50:29 GMT

@WoodyDaave

No: once the circuit has been been provisioned on Sky Talk Internet Calls you need a Sky Hub model with a built-in socket (because it's actually the interface for an internal Analogue Telephone Adapter) if you wish to access the bundled Sky voice service.

Those are the Sky Broadband Hub, Max Hub and Gigafast+ Hub

Re: Fast fire

PandJ2020 — Fri, 11 Sep 2026 13:40:07 GMT

The microfilters are to plug into legacy copper lines. As noted, you need a router with the necessary socket.

Re: Fast fire

WoodyDaave — Fri, 11 Sep 2026 13:42:29 GMT

OK. Thanks. So would the SKY Q router we were sent do the job, albeit about 3 years ago and never used?

Rgds

Re: Fast fire

TimmyBGood — Fri, 11 Sep 2026 13:46:37 GMT

@WoodyDaave

The Q Hub is from 2016 and doesn't contain an ATA (which is one reason they are now obsolete and being withdrawn from service)

Re: Fast fire

WoodyDaave — Fri, 11 Sep 2026 13:50:14 GMT

We dont have Sky talk internet calls.....

Re: Fast fire

TimmyBGood — Fri, 11 Sep 2026 13:53:29 GMT

@WoodyDaave

That would be very unusual on any recent provisioning: analogue telephone service is due to cease nationally in January next year.

It's the only option on Sky FTTP.

Re: Fast fire

PandJ2020 — Fri, 11 Sep 2026 13:55:20 GMT

The OP says that your 'landline' doesn't work. I'm presuming this was following the change to FF?

If Sky were supplying your telephony then they still should, but via the router (VOIP).

Re: Fast fire

WoodyDaave — Fri, 11 Sep 2026 14:15:48 GMT

OK. I think conclusion is, I need a new router.

Thx, for great advice. Cheers

Re: Fast fire

PandJ2020 — Fri, 11 Sep 2026 14:17:15 GMT

@WoodyDaave wrote:
OK. I think conclusion is, I need a new router.

Yes, surprised one wasn't required for the switch... But give Sky a call...

Re: Fast fire

Laing1 — Fri, 11 Sep 2026 15:39:30 GMT

@WoodyDaave wrote:

We have recently been updated to FF in our area and our landline doesn't work. Advice is plug phone into back of router, but we don't have a BT socket on our router. We upgraded Sky a few years ago and were sent a Sky Q router, which we didn't install as we didn't need to. We still have the Q router. In the Q box, a new micro filter was included which has a BT socket and a hub socket. Is the simple solution just use that filter and plug both hub and phone in?

@WoodyDaave When you say you were sent a Q router a few years ago was this when you upgraded your Sky box to a Sky Q box ? or have you had your Q box for longer.

do you have a picture of the router you were sent a few years ago ?

Re: Fast fire

WoodyDaave — Fri, 11 Sep 2026 18:54:45 GMT

I think I have concluded, I need a new sky box

Re: Fast fire

TimmyBGood — Fri, 11 Sep 2026 19:03:41 GMT

@WoodyDaave

If you have a Q Hub, Sky should already have been in touch about replacing it.

You can insist on receiving a Sky Broadband Hub free of charge: they'll probably want you to pay a subscription supplement to get a Max Hub.

Re: Fast fire

DaveDrizen — Sat, 12 Sep 2026 14:31:12 GMT

@WoodyDaave wrote:
We have recently been updated to FF in our area and our landline doesn't work. Advice is plug phone into back of router, but we don't have a BT socket on our router. We upgraded Sky a few years ago and were sent a Sky Q router, which we didn't install as we didn't need to. We still have the Q router. In the Q box, a new micro filter was included which has a BT socket and a hub socket. Is the simple solution just use that filter and plug both hub and phone in?

This may be stupid question but you mention a" BT socket" is your land line with BT or Sky? The reason for asking if you line is with BT now they have switched over to digital though broaband, if you do not have BT broadband but have Sky broadband you will no longer be able to have a BT land line as that service is now only available with BT broadband with there broadband hub.
Therefore this is the case you will need to change to sky for your landline which should already be part of you sky broadband subscription as Sky talk is now standard inclusion with Sky broadband as pay as you service and just need to get the correct Sky broadband hub with a phone socket on it , and would thought that Sky should have sent you new broadband hub when they upgraded your broadband subscription to full fibre.

Also if was BT that was supplying you land line you need to cancel that service with BT.

Re: Fast fire

WoodyDaave — Mon, 14 Sep 2026 08:55:33 GMT

Apologies, I'm going around in circles and being a pain. To recap.

Ignoring TV package, I have the following:

Sky WiFi

Sky Broadband Superfast

Sky Broadband Boost

Sky Talk Anytime Extra

As stated, as of last week we are on Full Fibre, hence land line not working and the hub we have in service has no phone input.

We have a Sky Q hub still in it's box dated 2019 (Model SR203) which was never installed, but of course has phone input.

So, should we install the SR203 hub and connect phone to that? Or contact Sky for newer hub?

p.s my attempts to contact a 'real' person at Sky have failed miserably after 2 days of trying.

Regards

Re: Fast fire

MightyQuinn — Mon, 14 Sep 2026 09:12:31 GMT

@WoodyDaave wrote:
So, should we install the SR203 hub and connect phone to that? Or contact Sky for newer hub?

Hi @WoodyDaave The answer is Yes to both questions. Your choice.

Re: Fast fire

WoodyDaave — Mon, 14 Sep 2026 09:20:04 GMT

Thanks, but my attempts to contact Sky have failed, any advice?

Re: Fast fire

MightyQuinn — Mon, 14 Sep 2026 09:32:08 GMT

Hi @WoodyDaave I would persevere with the phone, sometimes not engaging with the AI gets you through to an advisor. In the past I have had success with saying "speak to an advisor" on every prompt.

Re: Fast fire

WoodyDaave — Mon, 14 Sep 2026 09:34:16 GMT

Yes. Used to be easy, but I'll persevere. Thanks.

Re: Fast fire

Laing1 — Mon, 14 Sep 2026 17:38:47 GMT

@WoodyDaave wrote:

Apologies, I'm going around in circles and being a pain. To recap.

Ignoring TV package, I have the following:

Sky WiFi

Sky Broadband Superfast

Sky Broadband Boost

Sky Talk Anytime Extra

As stated, as of last week we are on Full Fibre, hence land line not working and the hub we have in service has no phone input.

We have a Sky Q hub still in it's box dated 2019 (Model SR203) which was never installed, but of course has phone input.

So, should we install the SR203 hub and connect phone to that? Or contact Sky for newer hub?

p.s my attempts to contact a 'real' person at Sky have failed miserably after 2 days of trying.

Regards

@WoodyDaave I would use the Sky SR203 router which is also called the Sky broadband hub (the sky Q Hub is an completely different router and a lot older from 2016 called the ER110/115)

As you are on Sky Q I wouldn't ask Sky for the newer Sky Max bub (SR213) (I still use my Sky SR203 even on full broadband) as this router does not contain the meshing equipment that the Q boxes and the SR203 router has so can cause problems for Q customers as the mini boxes cannot be connected to the newer white Sky Max routers by wifi and instead need to be connected to the main Q box.

Ultimately the choice is yours whether to ask sky for one of the newest routers, but if you have the SR203 i'd be swapping to that straight away and using that then you can have your landline up and running