topic Re: WiFi and Mini box connection keeps dropping out in Sky Q

WiFi and Mini box connection keeps dropping out

AThurgood — Sat, 05 Sep 2026 06:27:43 GMT

I'm so frustrated with the poor quality hardware and total lack of support with Sky!

I'm constantly having to reboot everything on the network every other day for the Mini boxes to connect and when they do, they are so slow and unresponsive. The support from Sky in non existent. My contract expires in February and I'm tempted to back the whole system.

Re: WiFi and Mini box connection keeps dropping out

_Claire — Sat, 05 Sep 2026 19:20:45 GMT

Hi @AThurgood I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: WiFi and Mini box connection keeps dropping out

AThurgood — Thu, 10 Sep 2026 16:10:22 GMT

This has still not been resolved. The system is not fit for purpose.

the WiFi it constantly dropping out with the main box disconnecting

Re: WiFi and Mini box connection keeps dropping out

Danz994 — Thu, 10 Sep 2026 16:52:21 GMT

Hi @AThurgood I'm sorry to read this. I can see you've sent us another PM, we will reply to this as soon as we can. Thanks, Danielle

Re: WiFi and Mini box connection keeps dropping out

AThurgood — Thu, 10 Sep 2026 17:46:50 GMT

And wait until it times out at 9pm again?

I have been with Sky since day 1 and unless this is sorted out this week with replacement hardware which works, I'll be cancelling when the contract is due for renewal in February

Re: WiFi and Mini box connection keeps dropping out

Laing1 — Thu, 10 Sep 2026 19:01:15 GMT

@AThurgood wrote:

And wait until it times out at 9pm again?

I have been with Sky since day 1 and unless this is sorted out this week with replacement hardware which works, I'll be cancelling when the contract is due for renewal in February

@AThurgood who is your broad band provider if Sky what colour of router do you have black or white ? if its not Sky how areyou connecting your main Q box to your router and how are you connecting any mini boxes ?

Re: WiFi and Mini box connection keeps dropping out

AThurgood — Thu, 10 Sep 2026 19:05:33 GMT

We have the original black router which connects to the main Q box using WiFi. The main Q box is then hard wired to a Mini box in the furthest bedrokm to improve connectivity in the master bedroom.. Even the hard wired box keeps disconnecting and needs to be re-booted constantly

Re: WiFi and Mini box connection keeps dropping out

Laing1 — Fri, 11 Sep 2026 15:42:19 GMT

@AThurgood wrote:

We have the original black router which connects to the main Q box using WiFi. The main Q box is then hard wired to a Mini box in the furthest bedrokm to improve connectivity in the master bedroom.. Even the hard wired box keeps disconnecting and needs to be re-booted constantly

@AThurgood so when you say the original black router is that the ER110/ER115 from 2016 or the newer black router SR 203 from 2019