topic Sky Q Equipment Issue Refund in Sky Q

Sky Q Equipment Issue Refund

Nigel+Parry — Thu, 10 Sep 2026 16:43:09 GMT

Sky Q main hit a hard disk failure. Replacement has been dispatched ~ 5 working days.

How do I get a refund for the period when I can't receive the service ?

Re: Sky Q Equipment Issue Refund

oldfella — Thu, 10 Sep 2026 16:44:38 GMT

@Nigel+Parry wrote:

Sky Q main hit a hard disk failure. Replacement has been dispatched ~ 5 working days.

How do I get a refund for the period when I can't receive the service ?

Only by speaking to Sky directly @Nigel+Parry

Re: Sky Q Equipment Issue Refund

Daniel0210 — Thu, 10 Sep 2026 17:02:48 GMT

@Nigel+Parry

A courier (usually DPD in the UK) will deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.

Re: Sky Q Equipment Issue Refund

Nigel+Parry — Thu, 10 Sep 2026 17:24:41 GMT

good advice - did than and refund agreed 👍