topic Re: Downgrade in Sky Q

Downgrade

Louise27 — Thu, 10 Sep 2026 15:52:44 GMT

I want to downgrade my account but I struggle with phone calls due to adhd/anxiety! I keep getting told to call up but surely there is a way to communicate with a sales advisor online instead of a phone call which is better for me to manage?

Re: Downgrade

Daniel0210 — Thu, 10 Sep 2026 15:53:42 GMT

@Louise27
To remove part of a TV package you need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying that discounted price for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: Downgrade

Louise27 — Thu, 10 Sep 2026 16:05:58 GMT

Thank you I've followed the link but it's unavailable I'll keep trying

Re: Downgrade

Daniel0210 — Thu, 10 Sep 2026 16:15:29 GMT

@Louise27

The 'Message Us' option was available when I looked earlier and it's showing as available now.