https://helpforum.sky.com/t5/Sky-Q/Insert-viewing-card/m-p/5366866#M744733 <P>Hello&nbsp;</P><P>&nbsp;</P><P>my tv is asking me to put in my viewing card but it's in and hasn't been removed.&nbsp;<BR />appeared 72hra ago and hasn't disappeared&nbsp;</P><P>&nbsp;</P><P>I've have unplugged and restarted but same issue&nbsp;</P> Wed, 09 Sep 2026 17:21:53 GMT Leanne21 2026-09-09T17:21:53Z https://helpforum.sky.com/t5/Sky-Q/Insert-viewing-card/m-p/5366866#M744733 <P>Hello&nbsp;</P><P>&nbsp;</P><P>my tv is asking me to put in my viewing card but it's in and hasn't been removed.&nbsp;<BR />appeared 72hra ago and hasn't disappeared&nbsp;</P><P>&nbsp;</P><P>I've have unplugged and restarted but same issue&nbsp;</P> Wed, 09 Sep 2026 17:21:53 GMT https://helpforum.sky.com/t5/Sky-Q/Insert-viewing-card/m-p/5366866#M744733 Leanne21 2026-09-09T17:21:53Z https://helpforum.sky.com/t5/Sky-Q/Insert-viewing-card/m-p/5366871#M744735 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4779044">@Leanne21</a>&nbsp;wrote:<BR /> <P>Hello&nbsp;</P> <P>&nbsp;</P> <P>my tv is asking me to put in my viewing card but it's in and hasn't been removed.&nbsp;<BR />appeared 72hra ago and hasn't disappeared&nbsp;</P> <P>&nbsp;</P> <P>I've have unplugged and restarted but same issue&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4779044">@Leanne21</a>&nbsp;try taking the card out and giving the chip a clean with a soft cloth.</P> <P>To remove the card you need to push it in until it springs forward and to reinsert the card push it in until it clickes into place&nbsp;</P> Wed, 09 Sep 2026 17:28:07 GMT https://helpforum.sky.com/t5/Sky-Q/Insert-viewing-card/m-p/5366871#M744735 Laing1 2026-09-09T17:28:07Z