Watching via app Netflix HBO is buffering

ST1969 — Tue, 08 Sep 2026 14:21:33 GMT

We start watching programs via apps and fine for about 20 minutes. It then starts to buffer. After a few times buffering it will then display your sky Q box is off line. It then comes back on after about 5 minutes and may go another 30 minutes before it does it again, it's really frustrating. We don't have a problem with the internet, service was checked while showing the off line message. We have tried unplugging the Q box, Virgin media router and the Sky router. We have also cleared cookies and done some resets with the help of AI. After trying these AI asked if my box was old. We're not sure how long we've had it but definitely more than 5 years. It thinks it could be the Q box at fault.
Can you please help me with this.

Re: Watching via app Netflix HBO is buffering

Coley-W95 — Wed, 09 Sep 2026 10:09:17 GMT

Hi there @ST1969, welcome to the Community Forum. Sorry to see that you've been experiencing issues with watching apps like Netflix and HBO Max on your Sky Q box. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Watching via app Netflix HBO is buffering in Sky Q

Watching via app Netflix HBO is buffering

Re: Watching via app Netflix HBO is buffering