https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5364799#M744539 <P>I am having exactly the same problem. What is the advice to solving the issue.</P> Mon, 07 Sep 2026 09:17:31 GMT Gjo 2026-09-07T09:17:31Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5335004#M741606 <P>I don't know if anyone can help please.<BR />Everytime I go into BBC IPlayer app from my Sky Q it asks me to sign in again.<BR />Then I get a screen saying scan this QR code - no QR code appears just blank.</P><P>OR, Activiate my device with the six-digit number - which simply spins, I never get the number?<BR />I have tried app refresh and I've tried software update - neither makes any difference.<BR />I was able to sign in using my remote and enter my email address (everytime!), but that doesn't work either now?<BR />It worked perfectly for years and then when we moved house two years ago it stopped? Its the only app that has, everything else is fine.&nbsp;<BR />I've tried contacting BBC - they've never responded to me!<BR />I've also tried setting up a new BBC account - makes no difference.<BR />Thanks.</P> Mon, 03 Aug 2026 16:43:49 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5335004#M741606 HM4705 2026-08-03T16:43:49Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5335499#M741655 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4746052">@HM4705</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 04 Aug 2026 08:03:57 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5335499#M741655 LJB-C 2026-08-04T08:03:57Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5335703#M741676 <P>Thank you</P> Tue, 04 Aug 2026 11:47:38 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5335703#M741676 HM4705 2026-08-04T11:47:38Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5364799#M744539 <P>I am having exactly the same problem. What is the advice to solving the issue.</P> Mon, 07 Sep 2026 09:17:31 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5364799#M744539 Gjo 2026-09-07T09:17:31Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5365198#M744562 <P>Sky took me through a whole load of checks which eventually resulted in a new Sky Q box.<BR />It did not fix the problem.<BR />Nothing has. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Mon, 07 Sep 2026 16:21:48 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5365198#M744562 HM4705 2026-09-07T16:21:48Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5365688#M744616 <P>I have a similar issue. Not quite the same but can't play any content. Gave up and I just use the TV app instead.</P> Tue, 08 Sep 2026 10:09:06 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5365688#M744616 Chodley 2026-09-08T10:09:06Z https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5365895#M744638 <P>Yes. Where I've got to too.</P> Tue, 08 Sep 2026 13:40:07 GMT https://helpforum.sky.com/t5/Sky-Q/BBC-iPlayer-on-SkyQ/m-p/5365895#M744638 HM4705 2026-09-08T13:40:07Z