topic Re: Can’t Activate HBO MAX in Sky Q

Can’t Activate HBO MAX

AOB — Sat, 29 Aug 2026 09:53:14 GMT

Try to activate HBO MAX - keeps coming up with

You don't have permission to access "https://www.sky.com/activate-subscription/handover/hbo-max?" on this server.

Reference #18.c5691702.1787996552.318ee3ae

https://errors.edgesuite.net/18.c5691702.1787996552.318ee3ae

on my app it says awaiting activation. Happened on my iPad too

Re: Can’t Activate HBO MAX

Coley-W95 — Sun, 30 Aug 2026 09:43:04 GMT

Hi there @AOB Welcome to the Community forum. Sorry to see that you've been experiencing some issues with activating HBO Max with Sky. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Can’t Activate HBO MAX

JamesElsmore — Sun, 30 Aug 2026 17:16:50 GMT

I'm unable to access HBO Max

Re: Can’t Activate HBO MAX

Brill+Gill — Sun, 30 Aug 2026 19:15:15 GMT

Hi @JamesElsmore, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Can’t Activate HBO MAX

Paulishomealone — Fri, 04 Sep 2026 16:06:13 GMT

I am also unable to access it.

Access Denied

You don't have permission to access "https://www.sky.com/activate-subscription/handover/hbo-max?" on this server.

Reference #18.111e1202.1788537810.122069e2

https://errors.edgesuite.net/18.111e1202.1788537810.122069e2

this is the message I receive when trying to activate.

Re: Can’t Activate HBO MAX

Paulishomealone — Fri, 04 Sep 2026 16:09:09 GMT

Please ignore. It worked after I downloaded the app to my phone.