topic Re: Sky Q just stops working! in Sky Q

Sky Q just stops working!

Denboy4d — Wed, 02 Sep 2026 21:53:23 GMT

Randomly the box just drops the programme whilst TV stays powered on with blank screen and no sound. Turning the box off and on brings it back to life, and all is well - until the next time!

No picture pixelation precedes the failure.

This has only just started happening.

Any ideas?

Re: Sky Q just stops working!

Chodley — Thu, 03 Sep 2026 03:57:44 GMT

Worth testing with a different TV and cable to eliminate those but likely to need a new box by the sound of it. Before doing that drastic a step a full factory reset of the box would be worth a try.

Re: Sky Q just stops working!

Denboy4d — Thu, 03 Sep 2026 12:28:36 GMT

I will try changing the HDMI cable, but how do I execute a factory reset please?

I have been reminded that the box has started dropping the Wi-Fi connection too. Have now tried turning the low energy modes off, but makes no difference.

Cheers.

Re: Sky Q just stops working!

Chodley — Thu, 03 Sep 2026 22:02:44 GMT

https://helpforum.sky.com/t5/Sky-Q/Reset-sky-Q-main-box/m-p/4451187#M606354