https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362457#M744276 <P>The message usually appears on sports channels. I have subscribed to these channels, but a message appears at the top of the screen. It says, "To use this service, you need to upgrade your subscription". Well, I have upgraded my subscription. So, why the messages?</P> Thu, 03 Sep 2026 17:15:20 GMT JRB3 2026-09-03T17:15:20Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362427#M744273 <P>When I select certain channels, I see a message: "To use this service, you need to upgrade your subscription."</P> Thu, 03 Sep 2026 16:33:52 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362427#M744273 JRB3 2026-09-03T16:33:52Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362455#M744275 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4773992">@JRB3</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of <STRONG>Sky customers helping other Sky customers </STRONG>which includes additional help from customers who are Superusers like myself. <BR /><BR />Which channel(s)?</P> <P>&nbsp;</P> <P>Are you trying to watch a HD channel without having the HD add-on?&nbsp;</P> Thu, 03 Sep 2026 17:11:01 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362455#M744275 Daniel0210 2026-09-03T17:11:01Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362457#M744276 <P>The message usually appears on sports channels. I have subscribed to these channels, but a message appears at the top of the screen. It says, "To use this service, you need to upgrade your subscription". Well, I have upgraded my subscription. So, why the messages?</P> Thu, 03 Sep 2026 17:15:20 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362457#M744276 JRB3 2026-09-03T17:15:20Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362483#M744285 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4773992">@JRB3</a>&nbsp;wrote:<BR /><P>The message usually appears on sports channels. I have subscribed to these channels, but a message appears at the top of the screen. It says, "To use this service, you need to upgrade your subscription". Well, I have upgraded my subscription. So, why the messages?</P><HR /></BLOCKQUOTE><P>Try taking the viewing card out of the right hand side (push it in and it'll pop out), note which way up it is, gently clean the gold chip and place back in the same position and push in until it clicks.</P> Thu, 03 Sep 2026 17:55:54 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362483#M744285 Me134 2026-09-03T17:55:54Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362557#M744299 <P>Thanks for the tip. I tried it a couple of times; unfortunately, it didn't work.</P> Thu, 03 Sep 2026 19:21:57 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362557#M744299 JRB3 2026-09-03T19:21:57Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362559#M744300 <P>No. I have the add-on too.</P> Thu, 03 Sep 2026 19:23:42 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362559#M744300 JRB3 2026-09-03T19:23:42Z https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362663#M744319 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4773992">@JRB3</a>&nbsp;wrote:<BR /><P>No. I have the add-on too.</P><HR /></BLOCKQUOTE><P>Are you trying to access the UHD feed without the sub? If the answer is no (or you have a UHD sub) then you'll need to call Sky.</P> Fri, 04 Sep 2026 06:07:52 GMT https://helpforum.sky.com/t5/Sky-Q/Error-message-on-my-TV-screen/m-p/5362663#M744319 Me134 2026-09-04T06:07:52Z