How do I get a new Q box

JMac11 — Wed, 02 Sep 2026 14:11:25 GMT

My Q Box is around seven years old(?). Over the last few months the screen ever increasingly freezes and requires the Q box to be turned off and rebooted. This is now happening on a weekly basis and I feel it hascome to the end of the road and requires to be replaced. Can you please help me with this. Thanks

Re: How do I get a new Q box

Daniel0210 — Wed, 02 Sep 2026 14:17:22 GMT

@JMac11
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Give Sky a call. They will probably go through some troubleshooting with you and if necessary will probably arrange a replacement via what is known as a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.

topic How do I get a new Q box in Sky Q

How do I get a new Q box

Re: How do I get a new Q box