topic Re: Sky q in Sky Q

Sky q

Treacle5 — Wed, 02 Sep 2026 04:01:09 GMT

My internet is now working but I have ordered a new Sky Q box so will I be able to cancel the order now as I don't need it.

Re: Sky q

Daniel0210 — Wed, 02 Sep 2026 04:09:55 GMT

@Treacle5
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Not sure what issue you were having but you will need to contact Sky when the phone lines open later to cancel a replacement box being sent out.

Re: Sky q

Invisiblename — Wed, 02 Sep 2026 07:41:40 GMT

@Treacle5 wrote:
My internet is now working but I have ordered a new Sky Q box so will I be able to cancel the order now as I don't need it.

If you can't cancel it in time, just refuse to accept it when the courier arrives