topic Re: My Sky access in Sky Q https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5360515#M744039 <P>My Sky app and online account have gone haywire too, &nbsp;I cannot see any Sky tv offers, I got an email saying I'm now a stream and broadband customer, the phone line says I'm a tv customer. &nbsp;Typical Sky making it hard for existing customers no wonder I want to leave.&nbsp;</P> Tue, 01 Sep 2026 16:17:39 GMT Pogit 2026-09-01T16:17:39Z My Sky access https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5359617#M743970 <P>When I sign into My Sky, it says 'your account is not authorised to access the my Sky app'. I have always been able to access it previously&nbsp;</P><P>&nbsp;</P> Mon, 31 Aug 2026 18:27:10 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5359617#M743970 Dawnclif 2026-08-31T18:27:10Z Re: My Sky access https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5360019#M744012 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4771289">@Dawnclif</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and direct you to the right support team to help you with this. &nbsp;</P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Tue, 01 Sep 2026 08:55:37 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5360019#M744012 -Heather- 2026-09-01T08:55:37Z Re: My Sky access https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5360515#M744039 <P>My Sky app and online account have gone haywire too, &nbsp;I cannot see any Sky tv offers, I got an email saying I'm now a stream and broadband customer, the phone line says I'm a tv customer. &nbsp;Typical Sky making it hard for existing customers no wonder I want to leave.&nbsp;</P> Tue, 01 Sep 2026 16:17:39 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-access/m-p/5360515#M744039 Pogit 2026-09-01T16:17:39Z