Sky Q main box keeps dropping Wi-Fi connection

Livvy49 — Tue, 01 Sep 2026 14:58:00 GMT

in the last week or so my Sky Q main box has started consistently dropping the Wi-Fi connection. The router is only 4 m from the sky Q main box. when I go through the reconnection process reconnect but doesn't stay connected. It might only last for five minutes and then drops connection again this has worked flawlessly since I had the upgrade to fibre over a year ago and when the sky Q box drops its connection I immediately try checking the speed with my mobile phone and it shows perfect download and upload speeds therefore I suspect this guy Q box might be faulty can someone at Sky please help because I am having great trouble trying to find somebody through the app and online

none of your scenarios on the drop-down menus fit this type of fault and it would be good to talk to somebody who could maybe confirm that the problem is with the box

Re: Sky Q main box keeps dropping Wi-Fi connection

Jason- — Wed, 02 Sep 2026 10:39:55 GMT

Hello @Livvy49, thanks for taking the time to join our Community and make your first post though I'm sorry you're having connectivity issues with your Sky Q box.

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Sky Q main box keeps dropping Wi-Fi connection in Sky Q

Sky Q main box keeps dropping Wi-Fi connection

Re: Sky Q main box keeps dropping Wi-Fi connection