Have to keep logging onto wifi

Rachp193 — Tue, 01 Sep 2026 13:59:35 GMT

Sky Q box, for about 2 weeks now when I turn sky on its disconnected from wifi. The wifi is on and working fine, not sky wifi.

Iv done a software download twice, the next day wifi would be logged in still but then the day after its disconnected again.

Do I need a new sky box? Or any other solution?

Re: Have to keep logging onto wifi

Jason- — Wed, 02 Sep 2026 09:50:11 GMT

Hello @Rachp193,

Thanks for taking the time to join our Community and make your first post though we are sorry that this is to report connectivity issues you're having with your Sky Q box 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Have to keep logging onto wifi in Sky Q

Have to keep logging onto wifi

Re: Have to keep logging onto wifi