topic Re: Replacement remote in Sky Q

Replacement remote

Ja82 — Mon, 31 Aug 2026 18:05:29 GMT

My request for a replacement remote has been denied twice why us this? I have dropped it and cannot use it now.

Re: Replacement remote

Daniel0210 — Mon, 31 Aug 2026 18:08:44 GMT

Have you previously requested one?

You can still purchase a new remote from a retailer / larger supermarket.

While your waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Replacement remote

Ja82 — Mon, 31 Aug 2026 18:14:26 GMT

I have recently received a replacement one and then dropped it on the floor. I cannot fit it together anymore. If this is the reason that I have been denied a replacement then I think Sky should have stated this. I am disappointed with Sky regularly.

Re: Replacement remote

Laing1 — Mon, 31 Aug 2026 18:46:10 GMT

@Ja82 wrote:

I have recently received a replacement one and then dropped it on the floor. I cannot fit it together anymore. If this is the reason that I have been denied a replacement then I think Sky should have stated this. I am disappointed with Sky regularly.

@Ja82 have you tried calling Sky to ask for a replacement

Re: Replacement remote

Ja82 — Mon, 31 Aug 2026 18:48:25 GMT

I tried calling the number in the text message but there is no option to talk to an adviser. Thank you for responding .

Re: Replacement remote

Daniel0210 — Mon, 31 Aug 2026 18:52:17 GMT

@Ja82

Sky perhaps consider requiring two replacement remotes in a short space of time is excessive. Just purchase one.

Re: Replacement remote

Ja82 — Mon, 31 Aug 2026 18:55:50 GMT

Of course I will now but I would have appreciated a proper response like the one you have given me. Thank you for responding . Unfortunately I damaged it by dropping it on my laminate flooring and will use my phone until I purchase one.