topic Sound glitching in Sky Q

Sound glitching

PBear — Sun, 30 Aug 2026 20:43:39 GMT

My sound continually glitches/drops out (about every 20 seconds) on my Sky mini box on live tv, apps and recordings. I have tried every mix of audio settings, have updated my tv (Sony Bravia if relevant) and box to the latest software, tried multiple resets and reboots and nothing has changed. I can't seem to get hold of anyone at Sky and am fed up of this as it ruins the watching experience. Anyone have any suggestions before I cancel my service as I am completely done with this.

Re: Sound glitching

J_ham — Mon, 31 Aug 2026 15:23:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141