topic Re: Moving in Sky Q

Moving

Dougie82 — Thu, 27 Aug 2026 08:22:17 GMT

I booked it a month ago and I'n moving next week. I cannot get through to anyone which is annoying. Ring me today or I am canceling my contract

Re: Moving

GD1 — Thu, 27 Aug 2026 08:44:33 GMT

@Dougie82 You're not contacting Sky Customer services by posting here, no one can or will ring you on the back of a post on a public community from an unlinked account.

Threats to leave will not get you anywhere either.

Perhaps you could explain fully what the issue is?

Re: Moving

Dougie82 — Thu, 27 Aug 2026 08:48:10 GMT

Its not a threat.
i cannot get to speak to anyone regarding my house move.
I ordered it a month ago and not been contacted.

i need my broadband working in the new house the day I move for work

Re: Moving

GD1 — Thu, 27 Aug 2026 09:52:43 GMT

@Dougie82 Did you receive confirmation of the Home Move being booked, does anything show in your order tracking page?

It's not usual to book a home move so far in advance as the old occupants (if theere where any) would have to have their services ended before they moved oiut, was this the csae that another occupant lived there at the time?

What Sky Q installs may take longer due to negineer availabilty.

Re: Moving

TimmyBGood — Thu, 27 Aug 2026 11:27:18 GMT

@Dougie82 wrote:

i need my broadband working in the new house the day I move for work

You've posted to the Q television forum.

Moving a Q box (including mounting of a dish if required) and provisioning broadband at a new address are completely separate processes with very different timescales, particularly if the ISP ordering a wholesale broadband circuit triggers commissioning of an FTTP installation at the address.

Realistically there's no way an ISP can guarantee broadband activation will be on any particular date.

Re: Moving

Dougie82 — Thu, 27 Aug 2026 11:47:33 GMT

This is why I have been trying to get hold of sky to actually speak to someone.

i have already done the move home but but i need to know when someone is coming and ive been waiting 4 weeks

worst customer service!!