https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356022#M743613 <P>The upgrade is still happening but has just been delayed slightly based on a post from Sky last week.</P><P>&nbsp;</P><P>Customers who have contacted Sky customer service have been given a lot of false information, such as being told they need a new contract or to pay more, which is incorrect. They don't seem to be aware of this upgrade and just make up stuff to get you off the line.</P> Thu, 27 Aug 2026 08:38:57 GMT xenon81 2026-08-27T08:38:57Z https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356001#M743607 <P>Promised a free sports upgrade via e mail in may.</P><P>it hasn't happened&nbsp;</P><P>I am unable to talk to a human to sort it</P> Thu, 27 Aug 2026 08:06:17 GMT https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356001#M743607 Geoff119 2026-08-27T08:06:17Z https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356015#M743611 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767412">@Geoff119</a>&nbsp;</P> <P>&nbsp;</P> <P>Presumably that's the move from a single Sports channel subscription to the full Sports pack: the timescale on this is unclear (I believe the email says 'from August')</P> Thu, 27 Aug 2026 08:30:52 GMT https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356015#M743611 TimmyBGood 2026-08-27T08:30:52Z https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356022#M743613 <P>The upgrade is still happening but has just been delayed slightly based on a post from Sky last week.</P><P>&nbsp;</P><P>Customers who have contacted Sky customer service have been given a lot of false information, such as being told they need a new contract or to pay more, which is incorrect. They don't seem to be aware of this upgrade and just make up stuff to get you off the line.</P> Thu, 27 Aug 2026 08:38:57 GMT https://helpforum.sky.com/t5/Sky-Q/Why-does-sky-lie/m-p/5356022#M743613 xenon81 2026-08-27T08:38:57Z