topic Re: Unable to change channels in Sky Q

Unable to change channels

AlanB9 — Mon, 24 Aug 2026 13:53:48 GMT

When I switch tv on sky sports 1 comes on and I am unable to change channels

my additional mini box works OK

Re: Unable to change channels

twilight+princess — Mon, 24 Aug 2026 15:12:41 GMT

I take it you've tried the simple solution of changing the batteries in the Sky Q's remote?
Try turning off the Sky Q box & unplugging it then leaving for 30 minutes & plug back in.

Re: Unable to change channels

AlanB9 — Tue, 25 Aug 2026 07:15:42 GMT

Thanks, I have already tried these with no success.

I have since found out my remote control is faulty and needs replacing.

Re: Unable to change channels

oldfella — Tue, 25 Aug 2026 09:42:12 GMT

@AlanB9 wrote:

Thanks, I have already tried these with no success.

I have since found out my remote control is faulty and needs replacing.

Hi @AlanB9

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?