topic Re: Connectivity problems on Sky q in Sky Q

Technical Fault

Mirage — Sun, 23 Aug 2026 15:50:11 GMT

Some channels are a blue screen saying there is a technical fault some are a black screen very slow to load and keeps cutting g out when watching recordings. I have rebooted the box several times, switched off at the wall. Any ideas?

Re: Technical Fault

Daniel0210 — Sun, 23 Aug 2026 15:52:10 GMT

@Mirage

Try the troubleshooting on this link which should be relevant for Glass, Stream and Sky Q...

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Connectivity problems on Sky q

Mirage — Sun, 23 Aug 2026 17:30:40 GMT

Done a reset as suggested by superuser but now says you can't watch tv due to connectivity problems. Any ideas?

Re: Connectivity problems on Sky q

GD1 — Sun, 23 Aug 2026 17:33:11 GMT

@Mirage You don't need to create another thread simply reply to this one.

Re: Connectivity problems on Sky q

Mirage — Sun, 23 Aug 2026 17:40:00 GMT

Any ideas.

Re: Connectivity problems on Sky q

GD1 — Sun, 23 Aug 2026 17:46:26 GMT

@Mirage If you have Sky Q Live channels are delivered via your satellite dish, you should still be able to watch these as they don't need to load, do you have Sky Q or Sky Stream?

Re: Connectivity problems on Sky q

Mirage — Sun, 23 Aug 2026 17:56:49 GMT

I have Sky Q no channels are available

Re: Connectivity problems on Sky q

Mirage — Sun, 23 Aug 2026 18:01:25 GMT

The live sports say loading try again in a few mins but nothing happens just the message previously stated connectivity problems.

Re: Connectivity problems on Sky q

GD1 — Sun, 23 Aug 2026 18:05:48 GMT

@Mirage Follow this link again, at the end where it asks did you get the help you need, click no I still need help, then click I'd prefer to get in touch you should get a live chat option.