topic Re: Pixelated reception in Sky Q

Pixelated reception

ChristineD1 — Sat, 22 Aug 2026 11:29:42 GMT

The reception on our TV through our SkyQ box is pixelated. Though checks through MySky app tells me all is well. It's really not.

Re: Pixelated reception

Daniel0210 — Sat, 22 Aug 2026 11:31:20 GMT

@ChristineD1

Any error message? This is usually is a dish alignment issue.

Re: Pixelated reception

oldfella — Sat, 22 Aug 2026 11:31:59 GMT

@ChristineD1 wrote:
The reception on our TV through our SkyQ box is pixelated. Though checks through MySky app tells me all is well. It's really not.

Hi @ChristineD1

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q