topic Re: Q BOX NO SOUND in Sky Q

Q BOX NO SOUND

M1956 — Thu, 20 Aug 2026 19:51:53 GMT

Q box sound suddenly stopped (overnight) to all Sky channels and also Netflix non availability. Have tried all online guidance: power disconnected, hdmi cable connections checked and also replaced, manufacturers guidance on handset control and compatibility followed on several attempts to resolve. Problem persists.TV integral apps work fine and volume works proving that the TV and sound bar operate satisfactorily. TV and Soundbar are both Samsung, compatible and have been working fine, both units still operational.
Has anyone had this problem and managed to resolve it.

Re: Q BOX NO SOUND

nigea99 — Thu, 20 Aug 2026 20:02:29 GMT

@M1956 wrote:

Q box sound suddenly stopped (overnight) to all Sky channels and also Netflix non availability. Have tried all online guidance: power disconnected, hdmi cable connections checked and also replaced, manufacturers guidance on handset control and compatibility followed on several attempts to resolve. Problem persists.TV integral apps work fine and volume works proving that the TV and sound bar operate satisfactorily. TV and Soundbar are both Samsung, compatible and have been working fine, both units still operational.
Has anyone had this problem and managed to resolve it.

hi @M1956

Have you tried doing a full power down restart of your TV & Soundbar ?

We sometimes find this restores sound for some customers.

Re: Q BOX NO SOUND

Chodley — Fri, 21 Aug 2026 06:22:56 GMT

Have you tried changing the sound output format? Might kick something into life.