topic Re: Hot to touch Sky Box in Sky Q

Hot to touch Sky Box

Kentshorty76 — Thu, 20 Aug 2026 15:29:32 GMT

Hi all. My Sky Q box has alway been hot, but recently it's become almost too hot to touch. I can't hear any internal fans and recently the box has started cutting out after about 15 minutes when I'm using the Apple TV app. It cuts out and goes through the start up process.

The box is in the open so has plenty of ventilation.

Re: Hot to touch Sky Box

Daniel0210 — Thu, 20 Aug 2026 15:39:55 GMT

@Kentshorty76
To see if they can help you I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Hot to touch Sky Box

Jason- — Thu, 20 Aug 2026 19:35:01 GMT

Hello @Daniel0210, thanks for making us aware of @Kentshorty76's post. We'll drop them a message right away and we can help with their Sky Q box concerns 👍🏻

Thanks, Jason-