topic Help! My sky q won’t turn on in Sky Q

Help! My sky q won’t turn on

Katie368 — Wed, 19 Aug 2026 20:26:42 GMT

I unplugged it for a few days, now it won't turn on and stay on. I've tried the guidance of turning on, holding until ted and yellow light and nothing. Second night of trying

Re: Help! My sky q won’t turn on

Chodley — Thu, 20 Aug 2026 07:40:03 GMT

What actually happens when you try to power it up?

Re: Help! My sky q won’t turn on

Katie368 — Thu, 20 Aug 2026 09:35:29 GMT

I've tried starting from the mains

when I following the instructions online I unplug and then hold the power switch while turning it back on, I hold it while it's just a white light, then when it flashing white it say continue to hold until it goes red and yellow flashes. Then it just turns itself off again

Re: Help! My sky q won’t turn on

Laing1 — Thu, 20 Aug 2026 16:35:25 GMT

@Katie368 wrote:

I've tried starting from the mains

when I following the instructions online I unplug and then hold the power switch while turning it back on, I hold it while it's just a white light, then when it flashing white it say continue to hold until it goes red and yellow flashes. Then it just turns itself off again

@Katie368 are you sure you don't have a Sky stream puck ? as on the Q box there is no white light