topic Q box keeps not connecting to internet in Sky Q

Q box keeps not connecting to internet

Marts73 — Wed, 19 Aug 2026 18:42:08 GMT

For the last couple of months my Q box will not connect to the internet. My Sky WiFi is working for other devices

Re: Q box keeps not connecting to internet

oldfella — Wed, 19 Aug 2026 18:59:34 GMT

@Marts73 wrote:

For the last couple of months my Q box will not connect to the internet. My Sky WiFi is working for other devices

Hi @Marts73

Are you on Sky Fibre with the White Sky Max router.

With the Sky Max router then you need to connect it as if it is a 3rd party router.
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.

If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router and you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Q box keeps not connecting to internet

Marts73 — Wed, 19 Aug 2026 19:37:51 GMT

It's now working but this will happen again and when I'm paying over £100 a month for a service I would hope this not to be happening.

thanks for your help