No Subscription message on main Sky Q Box

Pau4 — Mon, 17 Aug 2026 19:39:30 GMT

Hi,

This evening whenever I try to watch or download any Sky content on demand like from Sky Atlantic or Witness it comes up saying "To watch this channel please upgrade your subscription". However I can watch the Sky channels live from the TV guide just fine and other free on demand content is working along with my apps.

I've got Sky Signature in my package, my bills are paid, broadband is working and I've tried, restarting the box by unplugging at the mains and also resetting network settings but that hasn't fixed it.

This is only affecting my main box, my two mini boxes are working fine.

Any suggestions?

Re: No Subscription message on main Sky Q Box

Pau4 — Mon, 17 Aug 2026 20:10:08 GMT

Nevermind thanks, turns out it was trying to play content in UHD 🙄

topic Re: No Subscription message on main Sky Q Box in Sky Q

No Subscription message on main Sky Q Box

Re: No Subscription message on main Sky Q Box