topic Returns packaging in Sky Q

Returns packaging

Katie555 — Mon, 17 Aug 2026 05:48:39 GMT

I have a number of items to return but I've been sent one tiny cardboard envelope. Anyone know how I request more? Or how I can get a returns label so I can use my own packaging. Can't find any info on the app.
thanks

Re: Returns packaging

Daniel0210 — Mon, 17 Aug 2026 06:32:25 GMT

@Katie555
If you’ve successfully cancelled Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returns packaging

Adam+sky+82 — Mon, 17 Aug 2026 06:33:06 GMT

Hi, You can log into Sky.com/returns and you will be able to download a free returns label. Follow the on screen instructions. If you don't have a printer a QR code will be emailed to you which the post office can scan and print the label for you