topic Re: Returns in Sky Q

Returns

shell.marsh — Sun, 16 Aug 2026 07:09:14 GMT

I have had to return my equipment in one large box as the supplied packaging was not big enough Sky are saying that they have only received my main sky box and not the hub. It was all in the same box so I'm concerned that they are going to charge me £53. Has anyone else experienced this?

Re: Returns

-Heather- — Sun, 16 Aug 2026 19:59:03 GMT

Hi @shell.marsh, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Returns

stereohaven — Mon, 17 Aug 2026 10:20:36 GMT

Technically speaking, it's Unipart Logistics that manage Sky equipment returns, so any scanning/logging etc. is done by them.

It isn't unheard of for there to be a delay in processing the return of all items within the same box. Personally I have always taken pictures of what I returned to go alongside proof of posting - literally the items in the box - just in case.