topic Re: Cannot access my recordings not loading in Sky Q

Cannot access my recordings not loading

Mb46 — Sat, 15 Aug 2026 23:38:44 GMT

My recordings not loading

Re: Cannot access my recordings not loading

Daniel0210 — Sun, 16 Aug 2026 04:06:58 GMT

Try rebooting your broadband hub.

After that it's always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Cannot access my recordings not loading

Laing1 — Sun, 16 Aug 2026 11:26:31 GMT

@Mb46 wrote:

My recordings not loading

@Mb46 If @Daniel0210 suggestion doesn't work

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote