topic Re: No internet connection to Apps in Sky Q

No internet connection to Apps

LB142 — Sat, 15 Aug 2026 10:55:17 GMT

Last few days message on tv says not connected to Internet although appears fine on my fone. Shur everything down and restarted, same notice. Can't access any Apps on TV, paying for Netflix etc but can't watch any. Did status check just before writing this and says all fine but I still can't access anything.

Re: No internet connection to Apps

stereohaven — Sat, 15 Aug 2026 11:14:33 GMT

@LB142 wrote:
Last few days message on tv says not connected to Internet although appears fine on my fone. Shur everything down and restarted, same notice. Can't access any Apps on TV, paying for Netflix etc but can't watch any. Did status check just before writing this and says all fine but I still can't access anything.

Sorry to hear this.

First step is always a full power reset - turn the Q box off at the mains for at least 5 - 10 minutes, might be worth doing the same with your hub/router as well.

Then, if there are still issues, try an app refresh.

How to complete an 'apps refresh' in the installer menu:

From the Sky Q Home screen navigate down to Settings in the left hand menu, but do not select Settings (i.e. click into it).

With Settings highlighted press 0 0 1 on your remote keypad and then click on the circular dot button in the middle of the 4 directional arrows on your remote to confirm.

Next, select Apps, then highlight Refresh all Apps on this box.

You'll see a message that says, "Your apps are being refreshed" and this will stay on screen until you press Dismiss or Back on your remote to return to normal viewing. It’s recommended waiting at least 5 minutes before doing so.

Note that an apps refresh can take up to 24 hrs to complete, so be patient 👍🏻

Re: No internet connection to Apps

LB142 — Sun, 16 Aug 2026 08:42:55 GMT

Carried out everything you said. Connection to broadband router fine but no connection to Internet

Re: No internet connection to Apps

stereohaven — Sun, 16 Aug 2026 08:55:35 GMT

@LB142 wrote:
Carried out everything you said. Connection to broadband router fine but no connection to Internet

OK.

I'll escalate your post to Sky to see if they can offer guidance.

Keep checking this thread daily, once they reply a new chat bubble will appear to talk to them directly, but will only be available for 48 hours.

Re: No internet connection to Apps

-Heather- — Sun, 16 Aug 2026 08:58:47 GMT

Hi @stereohaven, thanks for making us aware of this. I'll send @LB142 an invite now so we can assist further. Thanks, Heather