https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5345832#M742671 <P>Unable to start &nbsp;q box</P><P>no green light on box</P><P>turned it off on the wall same thing everytime</P> Sat, 15 Aug 2026 11:56:37 GMT D125155w 2026-08-15T11:56:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5345832#M742671 <P>Unable to start &nbsp;q box</P><P>no green light on box</P><P>turned it off on the wall same thing everytime</P> Sat, 15 Aug 2026 11:56:37 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5345832#M742671 D125155w 2026-08-15T11:56:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5345839#M742673 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757430">@D125155w</a>&nbsp;wrote:<BR /><P>Unable to start &nbsp;q box</P><P>no green light on box</P><P>turned it off on the wall same thing everytime</P><HR /></BLOCKQUOTE><P>Did you leave it unplugged for a good 10 minutes to clear any residual power?</P><P>&nbsp;</P><P>Once you do plug it back in, leave it for a while and then see what the Service Checker says in MySky. It will be the quickest way to escalate to Sky if it detects an issue, but the box needs to be plugged in for a while first.</P><P>&nbsp;</P><P>See this video:&nbsp;<A title="https://www.youtube.com/watch?v=ZWEA8fUnDiE" href="https://www.youtube.com/watch?v=ZWEA8fUnDiE" target="_blank" rel="noopener">Get help from Sky</A>&nbsp;</P> Sat, 15 Aug 2026 12:02:33 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5345839#M742673 stereohaven 2026-08-15T12:02:33Z