topic Re: Unable to view usual channels in Sky Q

Unable to view usual channels

chriskw — Thu, 13 Aug 2026 16:05:31 GMT

Hi I have suddenly been unable to view the channels I usually watch e,g, ITV4 I keep getting a message that says 'This content is not available on this device' Any thoughts on how to solve this I have tried the help on the site but getting nowhere. I am a 72 year old living alone please suggest how I can fix this problem with my TV

Re: Unable to view usual channels

KevNewMedia — Fri, 14 Aug 2026 07:46:11 GMT

Hi @chriskw

Welcome to the Sky Community and thank you for your first post.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to view usual channels

Brill+Gill — Fri, 14 Aug 2026 08:27:39 GMT

Thanks for escalating this @KevNewMedia. We’ve sent @chriskw an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.