topic Re: Hard to explain in Sky Q

Hard to explain

Lesley++Lincoln — Tue, 11 Aug 2026 14:08:27 GMT

Every time we are out and turn the tv off, we are having trouble with the Sky. I know it has nothing to do with the sky when turning it off tv. When turning the television back on via standby the sky box and sky mini doesn't work properly. It won't turn channels and nothing else works properly. It is stuck on the last channel used and the planner and Home Screen won't work on both boxes. We have to pull the plug out to get it to function properly.

Re: Hard to explain

Brill+Gill — Wed, 12 Aug 2026 08:02:05 GMT

Hi @Lesley++Lincoln, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141