topic Re: Rubbish customer service in Sky Q

Rubbish customer service

hallman1 — Mon, 10 Aug 2026 12:02:02 GMT

I have been using Sky Q box for many years with no problems. Now I need help getting it working. I need to speak to somebody but I am frustrated by the absolutely useless Sky system. I have tried every. I believe the box is faulty. I want an engineer to come and sort it out. I am paying for something tgst I am not getting. It is beyond frustrating

Re: Rubbish customer service

Daniel0210 — Mon, 10 Aug 2026 12:04:12 GMT

@hallman1
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

What's actually wrong with the box? Any onscreen error message?

Re: Rubbish customer service

TimmyBGood — Mon, 10 Aug 2026 13:09:38 GMT

@hallman1 wrote:

I believe the box is faulty. I want an engineer to come and sort it out.

Hardware faults are typically resolved by a doorstep swap-out: Sky doesn't attempt field repair of boxes.