topic Re: Return instruction in Sky Q

Return instruction

GJH316 — Sun, 09 Aug 2026 19:36:51 GMT

I am being sent a replacement Sky Q main box and have been asked to return all cables with the box, however the cables are in the wall, so I cannot get them out. Is this a problem? Will I be charged? Can the courier just keep the new cables? Will my existing cables work???

Re: Return instruction

nigea99 — Sun, 09 Aug 2026 19:42:59 GMT

@GJH316 wrote:

I am being sent a replacement Sky Q main box and have been asked to return all cables with the box, however the cables are in the wall, so I cannot get them out. Is this a problem? Will I be charged? Can the courier just keep the new cables? Will my existing cables work???

hi @GJH316

I am guessing you are referring to the HDMI Cable (& possibly a figure of 8 power cable)

You can just send the ones that come in the box back.

Note if you have a 2TB box check whether the power caable is just the figure of 8 or whether it has a separate power block (with a multipin connector on/to the Q box) - we often see people getting a replacement box needing one of these but not realising the power supply block is in the box - so double check.

Also remember to take your viewing card out of your old box before handing over

Re: Return instruction

Daniel0210 — Sun, 09 Aug 2026 19:43:01 GMT

@GJH316

That depends. We always recommend you accept the power cable the courier brings in case it's a different fitting to the one you have already. Also remember to remove your viewing card from the faulty box,