topic Re: Sky q view card in Sky Q

Sky q view card

Dancar66 — Thu, 06 Aug 2026 19:57:43 GMT

My Sky Q box lights up n when i can see it on screen it asking to insert the view card ?

We have removed it wiped it with a cloth also switched it off at the mains n re- booted n the home screen is not responding to my remote . We have put new batteries into the remote but still non responsive !

Any ideas how i can resolve this please ?

Mr Holland

Re: Sky q view card

stereohaven — Thu, 06 Aug 2026 20:05:34 GMT

@Dancar66 wrote:
My Sky Q box lights up n when i can see it on screen it asking to insert the view card ?
We have removed it wiped it with a cloth also switched it off at the mains n re- booted n the home screen is not responding to my remote . We have put new batteries into the remote but still non responsive !
Any ideas how i can resolve this please ?

Mr Holland

This might sound condescending (sorry, not intended!), but can you make sure the viewing card is:

Inserted the right way up and
Pushed all the way in

Both have caught others out in the past, especially the second one!

Re: Sky q view card

Dancar66 — Thu, 06 Aug 2026 20:10:56 GMT

Thankyou for your reply , we checked to make sure cos your right it does catch people out bit yes its inserted correctly . All we can see at the mo is bbc1 but still no responce from the remote to allow me to see the tv guild .

Re: Sky q view card

stereohaven — Thu, 06 Aug 2026 20:13:47 GMT

@Dancar66 wrote:
Thankyou for your reply , we checked to make sure cos your right it does catch people out bit yes its inserted correctly . All we can see at the mo is bbc1 but still no responce from the remote to allow me to see the tv guild .

Then it is likely the Sky remote needs either new batteries and/or re-pairing to your box.

Check out the steps here: https://www.sky.com/help/articles/fix-remote

Re: Sky q view card

Dancar66 — Thu, 06 Aug 2026 20:35:34 GMT

We have put new batteries in and gone through resetting thw box itself . Followed all onscreen instructions n now pleased to say its just all come back to lfe .

Can i say thankyou for your advise in helpong me to resolve this .

Shaun

Re: Sky q view card

stereohaven — Thu, 06 Aug 2026 20:37:41 GMT

@Dancar66 wrote:
We have put new batteries in and gone through resetting thw box itself . Followed all onscreen instructions n now pleased to say its just all come back to lfe .
Can i say thankyou for your advise in helpong me to resolve this .

Shaun

Great news, you are welcome 👍🏻