Lost service on upgrade

ninamold — Wed, 05 Aug 2026 23:51:03 GMT

I have today ordered Sky glass. At the moment I have Sky Q and have been a customer for over 20 years. The glass tv is due to be delivered monday but today on ordering my whole sky service has been cut off, my tv does not work and i have 0 years noted as my customer duration.

Re: Lost service on upgrade

ProbsSteph — Thu, 06 Aug 2026 12:23:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Lost service on upgrade in Sky Q

Lost service on upgrade

Re: Lost service on upgrade