https://helpforum.sky.com/t5/Sky-Q/we-can-t-detect-your-services/m-p/5337260#M741833 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748356">@pr59</a>&nbsp;wrote:<BR /> <P>In the MySky app there is a message saying 'We can't detect your services'. When i click on it the service checker shows me my sky broardband 'looks good'. My WiFi 'looks good' but skyQ just says 'See more info'. after clicking on this you click on 'help with skyQ' It asks 'are you home'and when i click 'yes, i'm at home'...........Nothing but a spinning icon</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748356">@pr59</a>&nbsp;</P> <P>&nbsp;</P> <P>We are noticing that some customers are finding these checks can be a little temperamental.&nbsp;</P> <P>&nbsp;</P> <P>Our advice is not to worry if your SKY Q is working for you, as you would expect it to.</P> Thu, 06 Aug 2026 08:16:13 GMT nigea99 2026-08-06T08:16:13Z https://helpforum.sky.com/t5/Sky-Q/we-can-t-detect-your-services/m-p/5337226#M741831 <P>In the MySky app there is a message saying 'We can't detect your services'. When i click on it the service checker shows me my sky broardband 'looks good'. My WiFi 'looks good' but skyQ just says 'See more info'. after clicking on this you click on 'help with skyQ' It asks 'are you home'and when i click 'yes, i'm at home'...........Nothing but a spinning icon</P> Thu, 06 Aug 2026 07:10:13 GMT https://helpforum.sky.com/t5/Sky-Q/we-can-t-detect-your-services/m-p/5337226#M741831 pr59 2026-08-06T07:10:13Z https://helpforum.sky.com/t5/Sky-Q/we-can-t-detect-your-services/m-p/5337260#M741833 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748356">@pr59</a>&nbsp;wrote:<BR /> <P>In the MySky app there is a message saying 'We can't detect your services'. When i click on it the service checker shows me my sky broardband 'looks good'. My WiFi 'looks good' but skyQ just says 'See more info'. after clicking on this you click on 'help with skyQ' It asks 'are you home'and when i click 'yes, i'm at home'...........Nothing but a spinning icon</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748356">@pr59</a>&nbsp;</P> <P>&nbsp;</P> <P>We are noticing that some customers are finding these checks can be a little temperamental.&nbsp;</P> <P>&nbsp;</P> <P>Our advice is not to worry if your SKY Q is working for you, as you would expect it to.</P> Thu, 06 Aug 2026 08:16:13 GMT https://helpforum.sky.com/t5/Sky-Q/we-can-t-detect-your-services/m-p/5337260#M741833 nigea99 2026-08-06T08:16:13Z