topic Re: YouTube App on Sky Q Mini in Sky Q

YouTube App on Sky Q Mini

Sally09 — Sun, 02 Aug 2026 13:28:41 GMT

I just got Sky Q muli-room with a Sky Q mini box set up in my bedroom, all is working fine except for the YouTube app, for some reason I don't have the option to play Shorts. I have checked all my settings and version numbers against my main box, everything appears to be the same, however the Shorts icon is available on my main box but not on my mini box.

Any idea what is wrong?

Re: YouTube App on Sky Q Mini

Jason- — Mon, 03 Aug 2026 08:58:05 GMT

Hello @Sally09,

Thanks for getting in touch with us and sorry to see you're having problems with the YouTube app on your Sky Q Mini box with this not allowing you to watch Shorts.

Can you try refreshing your apps on that box to see if that helps fix things;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Let us know how you're getting on or have any other questions.

Thanks, Jason-

Re: YouTube App on Sky Q Mini

Sally09 — Mon, 03 Aug 2026 15:39:30 GMT

Hi Jason

Thanks for your response.

I have tried refreshing the apps as you suggest, however, the Shorts option is still missing from my YouTube menu.

Anything else I could try?

Thanks

Re: YouTube App on Sky Q Mini

Allan95 — Mon, 03 Aug 2026 16:03:18 GMT

Hey @Sally09

We would suggest waiting the 24hrs to allow the app's refresh to take place in the background.

Thanks, Allan.