topic Re: Live Chat in Sky Q

Live Chat

vic+standing — Mon, 03 Aug 2026 15:33:40 GMT

Does Live Chat still exist with Sky as I'm hard of hearing and phone isn't an option ? If so how do I access it and is there a better time of day to do so ? T.i.a. V.

Re: Live Chat

PandJ2020 — Mon, 03 Aug 2026 15:38:39 GMT

@vic+standing wrote:
Does Live Chat still exist with Sky as I'm hard of hearing and phone isn't an option ? If so how do I access it and is there a better time of day to do so ? T.i.a. V.

Yes. You need to click on the 'No I still help' at the bottom of help pages.

A 'chat with us' option appears. (I've just checked and is showing as available)

Re: Live Chat

Daniel0210 — Mon, 03 Aug 2026 15:44:48 GMT

@vic+standing wrote:
I'm hard of hearing and phone isn't an option ?

@vic+standing
If there are health/medical issues which affect communicating with Sky, register with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance