topic Re: Sky q box freezes the blue screen in Sky Q

SkyQ Blue Screen

Sandi.T — Thu, 30 Jul 2026 18:31:20 GMT

SkyQ has Blue screen and no sound on all channels. Rebooted it, but it's happened again!

My tv screen is locked showing a blue screen and cannot select any channels

David7906 — Mon, 22 Jul 2024 09:29:43 GMT

This happened last Thursday and haven't had any sky channels since then

Re: My tv screen is locked showing a blue screen and cannot select any channels

Annie+UK — Mon, 22 Jul 2024 09:49:28 GMT

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

Re: My tv screen is locked showing a blue screen and cannot select any channels

Anonymous — Mon, 22 Jul 2024 10:50:21 GMT

@David7906 wrote:
This happened last Thursday and haven't had any sky channels since then

You specifically say your "TV screen". Do you know if it's an issue with your TV or Sky device?

If you're able, try connecting your Sky device into another TV and see if this fixes the issue. If it does, it's an issue with your TV and you will need to contact the manufacturer for this.

If this doesn't work, try restarting your device:

Unplug your Sky device from the main plug (the one going into the plug socket on your wall).
Wait at least 4 minutes.
Turn on your device
Wait for the system to load fully
Check channel 998 (Sky+HD, Sky Q, etc.) / channel 501 (Sky Glass/Stream)
If you see picture and hear sound, the issue is fixed.

Re: SkyQ Blue Screen

Millieloo — Thu, 30 Jul 2026 18:52:24 GMT

We've had the same thing happen twice today, we've switched off on the wall, switched back on and it's been ok again but this must be a glitch or something in weather maybe?

SkyQ blue screen

Sandi.T — Thu, 30 Jul 2026 19:06:28 GMT

How do I resolve skyq blue screen?

Re: SkyQ blue screen

Laing1 — Thu, 30 Jul 2026 19:11:14 GMT

@Sandi.T wrote:

How do I resolve skyq blue screen?

@Sandi.T is there any message on the blue screen and is this the main box or mini box ?

Re: SkyQ Blue Screen

Treetops40 — Thu, 30 Jul 2026 19:11:17 GMT

Same here at 20:00

no on/offs working

Live TV not working

Recording in the device not Working

Re: SkyQ blue screen

Sandi.T — Thu, 30 Jul 2026 19:17:12 GMT

Main skyq box

Blue screen no sound all channels

Sky scan says all OK.

Reboot works for a few minutes the blue screen again

Re: SkyQ blue screen

Sandi.T — Thu, 30 Jul 2026 19:18:09 GMT

No error messages

Blue screen

CM212 — Thu, 30 Jul 2026 19:29:13 GMT

Blue screen on all Channels, no sound been like this for half an hour at least maybe longer. WiFi is working. Turned it off and turned it back on still the same

SkyQ blue screen

Sandi.T — Thu, 30 Jul 2026 19:40:46 GMT

Skyq blue screen seems to have resolved itself, after yet another reboot switch off. Fingers crossed it keeps working this time!!!

Thank you for replies.

Called earlier regarding blue screen was fixed happening again

Lindsaykaren — Thu, 30 Jul 2026 21:26:45 GMT

Can access home page black upper left able to select programme using remote once selected blue screen no programme . Called earlier today did a reset unplugging sky box worked fine until 10 pm same thing happened . I unplugged sky as I did earlier today everything came back on but cannot keep doing this as means to watch tv there clearly is a more underlining issue that needs investigating

Blue screen

TAJ_Devon — Thu, 30 Jul 2026 21:28:11 GMT

Hello, twice tonight during adverts my sky Q box freezes on a Blue screen. The only way to start it up again is to power down, but twice in one night? Something is wrong.

Re: SkyQ blue screen

Rhoda+McD — Thu, 30 Jul 2026 21:30:15 GMT

I've had the same issue all evening. Keep switching box off waiting a minute then switching on. That works for around 30 mins then it happens again.

My sky q box keeps freezing then just a blue screen

LMK1972 — Thu, 30 Jul 2026 23:25:54 GMT

My sky q box for the last 3 days keeps freezing then only showing a blue screen. Its happened 3 times today. I try turning it iff but when I turn it back on the blue screen is still there

Re: SkyQ Blue Screen

jonesylfc17 — Fri, 31 Jul 2026 10:59:56 GMT

Had the exact same problem with mine, the multi room boxes in other rooms seem to be working fine

Re: SkyQ Blue Screen

Cla5 — Fri, 31 Jul 2026 17:07:30 GMT

Same here, started last night with a random crash. Switched off at wall, turn back on & it happens all over again. Even updated software. What's going on?

Re: SkyQ Blue Screen

Paul+O+1976 — Fri, 31 Jul 2026 17:26:14 GMT

Same here last few days, watching normally, then freezes, go to another channel and it's blue screen, power down, disconnect, leave for a bit and power back up, all okay, then it happens again, very annoying!!

Blue screen

Bonnym — Fri, 31 Jul 2026 18:22:19 GMT

My TV freezes during an advert. Then if I change channels it's a blue screen with no sound. I switch it off at the wall and turn back on it works until an ad again. How do I sort this.