topic Re: Engineer in Sky Q

Engineer

Dorascullion19 — Mon, 27 Jul 2026 13:03:57 GMT

Need a engineer as sky box not working properly

Re: Engineer

Daniel0210 — Mon, 27 Jul 2026 13:18:13 GMT

@Dorascullion19 wrote:

sky box not working properly

@Dorascullion19

In what way?

Re: Engineer

Dorascullion19 — Mon, 27 Jul 2026 13:22:34 GMT

It's being playing up,recordings freezing,picture disappearing at times,tried all the usual rebooting etc

Re: Engineer

Daniel0210 — Mon, 27 Jul 2026 13:49:58 GMT

@Dorascullion19

Try rebooting your broadband hub, then a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Engineer

Navazehmad — Sat, 01 Aug 2026 09:23:46 GMT

Need a engineer

my sky Q box not working properly

Re: Engineer

Daniel0210 — Sat, 01 Aug 2026 09:47:22 GMT

@Navazehmad
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

In what way isn't it working properly?