topic Re: Sky Q box missing in delivery in Sky Q

Sky Q box missing in delivery

MJ63 — Thu, 30 Jul 2026 14:52:33 GMT

My sky q box has not been delivered.
My sky broadband was delivered with no issues and installed on time.
My sky q box was in a seperate package for delivery and has not been delivered. Royal Mail have marked it as delivered and submitted a blank photo as the "proof"

Re: Sky Q box missing in delivery

Daniel0210 — Thu, 30 Jul 2026 14:54:27 GMT

@MJ63

Was this a replacement Sky Q box?

Re: Sky Q box missing in delivery

MJ63 — Thu, 30 Jul 2026 14:56:50 GMT

A new Sky Q box, I am a new customer!

Re: Sky Q box missing in delivery

Daniel0210 — Thu, 30 Jul 2026 15:00:18 GMT

@MJ63

Sky Q boxes for new installations are brought by the engineer on the installation day. They bring the main box, remote, cables, any ordered mini boxes, and a dish if there isn't one at the address already.

Re: Sky Q box missing in delivery

Angel_Aka — Thu, 30 Jul 2026 16:02:42 GMT

@MJ63 wrote:
A new Sky Q box, I am a new customer!

Are you sure you didn't order Sky Stream? Pucks are sent via Royal Mail and are self-install.