https://helpforum.sky.com/t5/Sky-Q/ITVX/m-p/5330511#M740930 <P>Hi all my tv's and phone open up fine with the pin.&nbsp;<BR />on the main tv it doesn't recognise the pin.&nbsp;<BR />I've been into itv.com reset password pin etc but it still doesn't work. How do I reset the app in sky to recognise it?&nbsp;</P> Wed, 29 Jul 2026 09:36:10 GMT Lisa506 2026-07-29T09:36:10Z https://helpforum.sky.com/t5/Sky-Q/ITVX/m-p/5330511#M740930 <P>Hi all my tv's and phone open up fine with the pin.&nbsp;<BR />on the main tv it doesn't recognise the pin.&nbsp;<BR />I've been into itv.com reset password pin etc but it still doesn't work. How do I reset the app in sky to recognise it?&nbsp;</P> Wed, 29 Jul 2026 09:36:10 GMT https://helpforum.sky.com/t5/Sky-Q/ITVX/m-p/5330511#M740930 Lisa506 2026-07-29T09:36:10Z https://helpforum.sky.com/t5/Sky-Q/ITVX/m-p/5331359#M741014 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4741484">@Lisa506</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> <P>&nbsp;</P> Thu, 30 Jul 2026 08:27:12 GMT https://helpforum.sky.com/t5/Sky-Q/ITVX/m-p/5331359#M741014 -Heather- 2026-07-30T08:27:12Z