topic Re: Your services may have an issue in Sky Q

Your services may have an issue

Lauren260 — Sun, 26 Jul 2026 09:55:26 GMT

My Sky App keeps telling me they've detected an issue with my Sky Q box but when I go to 'fix issue' it asks me what the issue is. Well, I don't know because it seems to be working fine to me. How can I find out what issue is being detected? All help appreciated. Thanks

Re: Your services may have an issue

phrobr — Sun, 26 Jul 2026 10:37:37 GMT

I have exactly the same situation which has been going on for several weeks. I am now simply ignoring it. Good luck!!!!

Re: Your services may have an issue

Laing1 — Sun, 26 Jul 2026 11:37:25 GMT

@Lauren260 wrote:

My Sky App keeps telling me they've detected an issue with my Sky Q box but when I go to 'fix issue' it asks me what the issue is. Well, I don't know because it seems to be working fine to me. How can I find out what issue is being detected? All help appreciated. Thanks

@Lauren260 @phrobr b

eing honest unless you can see you have a problem with your box/boxes then if the app tells you there is a problem i'd ignore it a few have had the same as you and it seems it's a glitch in the app

Re: Your services may have an issue

Andym15 — Sun, 26 Jul 2026 12:58:13 GMT

It's very unreliable imho.

I do have a problem. I suspect the LNB has cooked in the heat waves and I have no satellite signal.

MySky is currently telling me everything's OK. Fortunately it did detect a problem for long enough for me to be able to book an engineer online saving me having to call them.

As @Laing1 said, if you can't see a problem, ignore it.